We want you to feel confident booking your Home Sleep Test with Better Sunrise. Here's how refunds work.

1. Before Your Kit Ships

If you cancel within 24 hours of booking and before your physician consult is scheduled, you'll receive a full refund of your $349 payment.

2. After Your Kit Ships, Before You Use It

If your kit has shipped but you haven't opened or used it, contact us to arrange a return. Once we receive the unused, unopened kit back, we'll issue a refund minus a $25 shipping and restocking fee.

3. After the Kit Has Been Used

Once your test has been used and returned for physician review, the $349 payment is non-refundable — this covers the device, lab processing, and the sleep physician's professional review of your results, all of which have been completed at that point.

4. Missed Telehealth Visit

If you miss your scheduled 10-minute telehealth visit, you can reschedule at no additional cost. Repeated no-shows may require a new booking.

5. Defective Devices

If your device arrives damaged or malfunctions through no fault of your own, we'll replace it at no charge — this isn't treated as a refund request.

6. Insurance

Your $349 payment is due at the time of booking regardless of insurance coverage. Better Sunrise submits a claim to your insurance plan after your study is completed; any reimbursement or deductible credit from your plan is separate from — and doesn't affect — this refund policy.

7. How to Request a Refund

Contact Better Sunrise at david@bettersunrise.com. Approved refunds are processed to your original payment method within 5–10 business days.